Update drivers with HP computers: why is it not smart compared to Dell or Lenovo ?

[Chandler85]

Hello,

With HP laptops or desktop computers, I find that updates are complicated compared to Dell or Lenovo.

In my laptop, a probook G10, when I launch HP Support Assist, it find no updates. But Windows Update and 12 updates with a major update of BIOS...

I have the case in my company where neither one finds updates even though there are some (nvidia drivers for example)..

I try Image Assistant... too complicated.

What do you use to update your HP computers?

On Windows Update, some driver updates don't match anything found on the HP site and often appear as duplicates... that doesn't always seem reliable either. Only Dell and Lenovo seem to have succeeded with simple and reliable tools...

Thank you.

[DGroves]

keep in mind that you are not the standard that HP needs to meet

as there are tens of thousands of users accessing this site

and each person is different

so while you appear to be having some issues, most other users don't

you might want to spend more time on this site reading the help files,

or posting a short description of something you are having a problem with

and see if another user can possibly help you

[Dragon-Fur · Accepted solution]

@Chandler85 

Welcome to the HP English Community --

Your commercial / business grade computer is perhaps not limited to using the HP Support Assistant to complete HP updates.

If supported on your system and for the Operating System / version you are running, consider using the HP Image Assistant. 

Dragon Opinion

Where supported, the HPIA software is a better choice for your business class machine.

NOTE

HPIA is not entirely "plug and play". 

What?

You (still) have to pay attention and make appropriate decisions about how, if, and when you update your HP drivers and software.

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)

From the Image Assistant Web page:

HPIA User Guide

HPIA Supported Platforms

The HPIA can handle the fussy BIOS update, even if you choose the less desirable option to update the BIOS mixed in with other HP updates.

What?

Updating the BIOS remains something you should only do when needful AND after you have your personal files and data backed up to other than the computer.  Why?  General risk assessment -- should the BIOS update fail for any reason, it can incapacitate your system.

An older example -- HP Image Assistant

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[Chandler85]

Thanks.

I try this software and it appears to be the best solution.

I still think that a service like Dell Update is still simpler.
You go to the site, update your drivers much more easily, a reboot and it's done. It's the same with Lenovo.
I hope one day HP will simplify all of this.

[Dragon-Fur]

@Chandler85 

You are welcome --

Wait a bit -- AI is coming for us at full speed.

Whatever you don't have today, you might be able to get tomorrow.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"