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- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Update to Windows 10 version 2004

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11-12-2020 08:55 AM
Started out trying to upgrade to Windows 10 Pro version 2004. Got message: "We couldn't update the system reserved partition." With advice from Microsoft Answers Forum got past that but installation would stop at 99% (16 hours later). Ended up being advised to do a full clean install of Windows 10. Created a Media Creation Tool on a USB flash drive. Now getting 2 messages:
- Checking for media presence
- No option to boot to
And that's as far as it goes.
Sure could use some help.
11-12-2020 09:41 AM - edited 11-12-2020 10:00 AM
i have a elite 8300 (SFF model) which uses the same motherboard/bios as the Minitower model
windows 10 v2004 installed without issues
you might want to reset the bios back to factory defaults
make sure the CD/DVD drive is in SATA port 0, and the boot drive in port 1
have all other drives disabled during the OS install
now power on and enter the bios, under the boot section of the bios set the boot order to
optical drive (if one is installed)
USB
the in the hard drive section make sure your boot drive is the topmost entry
EDIT: during the win 10 install, at the drive to install to section, select the desired boot drive and MANUALLY remove any existing partitions, then proceed to the next phase (do not try to manually create partitions) just click on next so windows will create all necessary partitions
11-13-2020 04:46 AM
Except for resetting BIOS back to factory settings, which I couldn't figure out how to do, what you list is exactly what I have been doing that doesn't work, i.e. gives me the two messages in my initial post.
11-13-2020 05:31 AM
Moved USB drive to port on back of PC and installation started. Selected "Clean Install". Deleted all partitions on the C:/ drive so that it was was all unallocated space. Clicked on install and got message: "Windows could not prepare the computer to boot into the next phase of installation. To install Windows, restart the installation."
11-13-2020 06:36 AM
hello can I ask one question
what are you attempting, w10 to w10 ? IDK. you said upgrading but left out from what.
W10 self upgrades at each step (builds) naturally under windows , security center , auto updates.
I guess you meant , had some old OS? there that is useless to me and all data there is useless to me.?
and want to install w10 first, as is always best, but w10 installer has a cool W10 to w10 , inline update. (magic yes) even keep data and programs intact. (a huge benefit this now)
sorry for only asking questions. a fresh install is easy , erase the drive and go,.
IF w10 is there now, and is not infected, you can do the easy upgrade.
go to security and setting page , click update. it sees older w10 and updates it.
11-13-2020 06:53 AM
w10 fresh takes me 15 to 30 minutes to install fresh on any PC here, any. (but all are SSD or m.2)
Sanddisk fast USB to SSD.
not counting the silly questions, spy this and that.
Done this vast times in 5 long years if w10. (to many go count testing vast x16 slot cards)
there are pit falls here I will name but a few.
1: target hdd is bad. we run smart test in it and fails STOP. or it will take 100days to install. or never.
2: not removing the Sandisk, USB install stick at the 2nd boot and now does phase 1 over and over to INFINITY.
remove the Sandisk, (aka thumbdrive) I use only the fasted USB sticks because life is too short for slow USB cheap sticks.
good luck installing.....
11-13-2020 07:05 AM
you skipped step 2, remove the USB stick so the PC can do Phase 2.
in the old days we had intel EL TORITO spec, that hard forced the USB boots to halt "
hit any key to continue) and at this moment you remove the USB stick so it did not boot endlessly.
if SSD OR SSD is at the top of the boot order this cures this too.
but I always remove the stick at end of phase 1, why ask for trouble I say to self,
in BIOS
F2
turn off PXE NIC lan.
them make sure PXE is not in the boot order if there disable it.
then make HDD (0r SSD) first in boot order even if erased.
then make USB 2nd, in order
then boot the PC and hammer F9"?, this is boot on the fly menu BIOS then pick sandisk (or yours) then when phase one ends
the PC boots to HDD/SSD #1 first, the new boot drive, so phase 2 can continue. 30 mins work only.
this post cures most problems. (but not a bad HDD ) we test them first, or waste all week doing nothing.
I do hope i saved you wasted time, a bad HDD is endless waste of any ones time as is phase 2 boot locked up, endless.
good luck to you. ( the manual on your PC shows how F9 works, or other keys on older HP PC)
11-18-2020 05:14 AM
Got new SSD in hopes that bad drive was the problem. Got same results. Hammered F10 and made the changes you noted, except the new SSD was not in the boot order list. Had USB, DVD, and two Network devices. Restarted and hammered F9, etc. Installation started and got to the message about getting to the next phase. Removed the flash drive and clicked on Next and got message that a media driver your computer needs is missing. Was I supposed to shutdown first and then restart?