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‎10-31-2022 12:49 PM

HP Recommended
Product: HP ENVY 23-d055 TouchSmart All-in-One Desktop PC

Can I upgrade my HP Envy 23 TouchSmart from Windows 8 to Windows 10? When I tried it I got a message which said"This app can't run on your PC".

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6 REPLIES 6

‎10-31-2022 02:06 PM

HP Recommended

Hi:

 

You can give it a try and you have 10 days to go back to W8.1 if things don't work right on W10 as long as you don't delete any of the upgrade files or Windows.old folder.

 

Go back to Windows 8.1 (microsoft.com)

 

You can get the free upgrade by making a bootable USB installation flash drive with the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After the media has been created, open the flash drive in Windows explorer (this PC), and double click to run the Setup application you see listed there to begin the upgrade process.

 

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‎10-31-2022 02:23 PM

HP Recommended
@Terri42 wrote:

Can I upgrade my HP Envy 23 TouchSmart from Windows 8 to Windows 10? When I tried it I got a message which said"This app can't run on your PC".

If your windows 8 is 32 bit you cannot run the 64bit install

How to tell: https://support.hp.com/us-en/document/c03666764

 

You must do a clean install of 64 bit deleting anything on the drive including partitons

To activate use you windows 8 key

 

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎10-31-2022 02:28 PM

HP Recommended

Hi, @BeemerBiker 

 

I used that method many times that I posted to do in-place upgrades to W10 from W7, W8 and W8.1.

 

I just upgraded a PC from W7>W10 last week using the method I posted.

 

Yes, you can still get a free Windows 10 upgrade. Here's how | ZDNET

1 person found this reply helpful
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‎11-03-2022 05:59 AM

HP Recommended

Thank you, this really helps!

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‎11-03-2022 06:00 AM

HP Recommended

I have the 64 bit but thanks for your help.

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‎11-03-2022 06:27 AM

HP Recommended

You're very welcome.

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