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snke95
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HP Recommended

Upgrade with SSD

HP Slimline 260-a134nl
Microsoft Windows 10 (64-bit)

Hi everyone, I'm new to the forum (excuse my English but I use google translator). I purchased a crucial 500gb SSD, and when I replace it with my old 1TB HDD, my pc freezes at the startup information screen. I tried a 128gb Kingstone SSD and it starts up correctly. Can you tell me why? I updated the BIOS to v. F.46 of 11/15/2018.

 

Thanks

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HP Recommended

Upgrade with SSD

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I can't answer your question. Any 2.5 inch SATA SSD should work with your motherboard.

 

It appears some HP PCs have problems with some 2.5 inch retail SATA SSDs. Your PC seems to fall into this group. The new Crucial SSD could be faulty.

 

Other folks in this forum have had this problem.

 

Contact HP Support (Link). Or contact Crucial for assistance.

 

Regards

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snke95
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HP Recommended

Upgrade with SSD

hello, thanks for answering. the new Crucial SSD on other PCs works perfectly. I will try to contact Crucial and HP

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HP Recommended

Upgrade with SSD

Hi,

 

You're very welcome.

 

Let the forum know if you solve this problem.

 

Regards

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