• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎10-17-2019 06:28 AM

HP Recommended
Product: HP Slimline 260-a134nl
Operating System: Microsoft Windows 10 (64-bit)

Hi everyone, I'm new to the forum (excuse my English but I use google translator). I purchased a crucial 500gb SSD, and when I replace it with my old 1TB HDD, my pc freezes at the startup information screen. I tried a 128gb Kingstone SSD and it starts up correctly. Can you tell me why? I updated the BIOS to v. F.46 of 11/15/2018.

 

Thanks

3 REPLIES 3

‎10-17-2019 06:43 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I can't answer your question. Any 2.5 inch SATA SSD should work with your motherboard.

 

It appears some HP PCs have problems with some 2.5 inch retail SATA SSDs. Your PC seems to fall into this group. The new Crucial SSD could be faulty.

 

Other folks in this forum have had this problem.

 

Contact HP Support (Link). Or contact Crucial for assistance.

 

Regards

Was this reply helpful? Yes No

‎10-18-2019 12:38 AM

HP Recommended

hello, thanks for answering. the new Crucial SSD on other PCs works perfectly. I will try to contact Crucial and HP

Was this reply helpful? Yes No

‎10-18-2019 04:00 PM

HP Recommended

Hi,

 

You're very welcome.

 

Let the forum know if you solve this problem.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.