• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-30-2017 03:17 PM

HP Recommended

Try a different USB flash drive?

 

I looked in the file contents of the DOS flash folder and they look OK to me.

Was this reply helpful? Yes No

‎03-30-2017 04:54 PM

HP Recommended

It seems it's not regognizing the usb port in setup mode as I get the same message if it the port or not I guess the outher opion is to write to a cd?

Was this reply helpful? Yes No

‎03-30-2017 04:59 PM

HP Recommended

Yes, while I have never done it that way before, you can burn the contents of the DOS flash folder to a CD, and then select the CD for the PC to read the files from.

Was this reply helpful? Yes No

‎03-30-2017 05:11 PM

HP Recommended

I was jst guessing because it doesn't seem to be recognizing the USB stick

Was this reply helpful? Yes No

‎03-30-2017 05:48 PM

HP Recommended

Give the CD a shot.

Was this reply helpful? Yes No

‎03-30-2017 06:07 PM

HP Recommended

tried that didn't work either is there a HP diagnostic site I can go to online to check the computer I tried chat but they just want to refer me to a repair center any other ideas the computer came with 2x2gb of 10600 1333mhz ram not the 1600 because it was refurbished I don't know what its previous life was but it hadn't been converted for network use.no tell tail plug or conectors on the back.

Was this reply helpful? Yes No

‎03-30-2017 06:17 PM

HP Recommended

I just don't get your PC!

 

The memory should be running at 1600 MHz.

 

The way I gave you to update the BIOS should have been foolproof.

 

That is the only way I update the BIOS' on my HP business desktop PC's.  Never had a problem.

 

There is a HP diagnostic program you can download...the last one on the page (HP PC Hardware Diagnostics 3-in-1 USB Key), would be your best option.

 

http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

Was this reply helpful? Yes No

‎03-31-2017 12:07 AM

HP Recommended

I couldn't  get this to run either everthing is working just at 1333 so I think I'll just leave it as is its a working computer just frustrating thank you so much for all your help and advice I think we've tried everything I know HP has a diagnostic tool I've used before from the help center do you know where it find it?

Was this reply helpful? Yes No

‎03-31-2017 07:16 AM

HP Recommended

You're very welcome.

 

Unfortunately, I don't.

 

That link is the only one I know of with diagnostic tools.

Was this reply helpful? Yes No

‎03-31-2017 10:04 AM

HP Recommended

I down load it when I trid to run it from f10 it didn't work but thanks I'll just live with it let you know when I get the mother board in the next few days will probaly have a couple of questions hope it works!Tks for everything reqards Richard

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.