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‎01-31-2019 10:26 AM

HP Recommended
Product: HP 22-c0014na
Operating System: Microsoft Windows 10 (64-bit)

Recent upgrades recommended by HP failed to install, no explanation has been given. What do I do now?

 

Intel Rapid Storage technology Driver

Installed separately but never completed, cogs just kept on spinning indefinitely.

 

HP PC Hardware Diagnostics EUFI

HP Windows hardware Diagnostics

Installed together but advised at the end of the process that this had failed but no reason given

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2019 07:49 PM

HP Recommended

@bigal58 , welcome to the forum.

 

I suggest that you update your HP Support Assistant to the latest version here.  Then, delete the updates and wait for them to appear again.  I have had this happen several times lately and this is what I do.  Normally, the next time the updates appear they install without any problems.  These updates are not critical to the safety of your computer.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

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3 REPLIES 3

‎01-31-2019 07:49 PM

HP Recommended

@bigal58 , welcome to the forum.

 

I suggest that you update your HP Support Assistant to the latest version here.  Then, delete the updates and wait for them to appear again.  I have had this happen several times lately and this is what I do.  Normally, the next time the updates appear they install without any problems.  These updates are not critical to the safety of your computer.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No

‎02-01-2019 01:28 AM

HP Recommended

Thanks for your advice, all sorted now.

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‎02-01-2019 06:50 PM

HP Recommended

You are welcome, @bigal58 !  Glad to help.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
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