• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
HP All-in-One 22-c0xx
Microsoft Windows 10 (32-bit)

My desktop is running very slowly and frequently freezing up. I am a graphic design student and I use Adobe Creative Crowd every day, however, I can't run multiple programs simultaneously. I want to upgrade my memory as I only have 4GB. I'd like to go up to 16GB - I need to know what kind of memory I need to buy to make the upgrade.

3 REPLIES 3
HP Recommended

@MollyM92 , welcome to the forum.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.  Once I have this information I will help you further.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

The product number is 3LB95AA#ABA

HP Recommended

Thank you for the additional information, @MollyM92!

 

Here is the Product Specifications page for the computer: https://support.hp.com/us-en/product/hp-all-in-one-pc-22-c0000a/19391003/model/23205924/document/c06...

 

If you look at the section titled "Memory/Memory upgrade information" it states that the maximum is 16 GB.  This should give you a nice boost in system performance.  Here is the memory that is recommended by Crucial Memory: https://www.crucial.com/compatible-upgrade-for/hp---compaq/hp-22-c0063w-all-in-one

 

You will have to remove the current 4 GB of memory to allow you to install 2x8 GB: https://www.crucial.com/memory/ddr4/ct2k8g4sfs824a/ct13378704

 

It is important to install the memory in matching pairs.  The motherboard has Dual channel memory architecture: https://www.crucial.com/articles/about-memory/what-is-dual-channel-memory

 

I would buy the DDR-4 2400 even though Crucial states that there are other speeds available.  I don't believe HP has the BIOS setup to use faster speeds.  If you have questions about their memory you can contact their Tech Support for help.  They have always been extremely helpful.

 

Another upgrade that would boost system performance considerably is a SSD boot drive.  There is One M.2 socket 3, 2280 type for SSD on the motherboard.  Here is the "Interactive System Board Viewer": http://h10032.www1.hp.com/ctg/Manual/c06516480

 

If you look at Item #3 in the diagrams it will show you where the M.2 socket is located on the System Board.  I suggest looking at it when you install the new memory to see if it has one notch or two notches.  This will determine the type of M.2 that can be installed.  Here is an example of a M.2 with one notch: https://www.newegg.com/samsung-970-evo-1tb/p/N82E16820147691?&quicklink=true

 

Here is a M.2 that has two notches: https://www.newegg.com/samsung-850-evo-1tb/p/N82E16820147567

 

I can't tell for certain, but it looks like it only has one notch in the diagram.  Here is a HP Knowledge Base article to help you with the transition from the Hard Drive (HDD) to the Solid-State Drive (SSD): https://h30434.www3.hp.com/t5/Desktop-Knowledge-Base/Upgrading-Desktop-or-Laptop-to-a-SSD/ta-p/73048...

 

You can use the HDD for storage if you install a M.2, SSD.

 

I know this is a lot of information, but it is necessary to assure that you buy the correct component.  If you have further questions, please don't hesitate to ask.  I am here every day at some point.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.