• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-15-2019 03:12 AM

HP Recommended
Product: Hp Pavilion 500-314
Operating System: Microsoft Windows 10 (64-bit)

My HP Pavilion 500-314 desktop has a MSI MS-7906 ver 1.0 board with 4 ram slots, maxing at 32 gb and bios 80.08 (final version according to HP Support). The stock ram is a SK Hynix 8GB 2Rx8 PC3L - 12800U - 11 - 13 - B1   HMT41GU6AFR8A - PB N0 AA  1423 (or at least that's what it says)

I bought three more that are Hynix 8 GB 1Rx4 PC3 - 12800R - 11 - 11 - C2  HMT41GR7MFR4C - PB T8 AE  1232.

I tried every configuration possible and it would not turn on the screen, keyboard, or mouse and would beep 5 consecutive beeps 3 times (I know that means something wrong with the ram).I tried cleaning the whole pc from dust but I also noticed that I would have the same problem if all I did was move the original ram stick any where other than it's original placement in the 4th slot. So I know it's not just the new ram sticks that have a problem. Please let me know the problem while im still in my 30 day return period for my ram stick, thanks.

2 REPLIES 2

‎09-15-2019 04:07 PM

HP Recommended

@SAMiAM7 

 

Can it run on NEW RAM sticks only ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎09-15-2019 06:25 PM

HP Recommended

What do you mean?, I bought the pc stock and had it for almost 6 years, the only way that any ram worked on it so far is if it's only the original stick in the original slot (slot 4)

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.