Urgent Escalation – Repeated Monitor Issue (Case: 5144477398 and Subsequent Cases)

[bala1712]

Subject: Urgent Escalation – Repeated Monitor Issue (Case: Edited and Subsequent Cases)

Dear HP Support Team,

Good afternoon,
My name is Balasubramanian, 

We had purchased an HP desktop PC from your authorized channel, which is still under warranty. However, we have been facing a repeated issue with the HP monitor, and despite multiple complaints and replacements, the problem remains unresolved.

Issue Summary:

• Initial Complaint Date: June 17, 2025

• Issue: Monitor not powering on

• Initial Case ID: Edited

• A replacement was received, but the same issue persisted. Unfortunately, the case was closed without my confirmation.

---

Follow-up Complaints (All Closed Without Confirmation):

1. June 23, 2025

   • Case ID: Edited

   • Monitor replaced, but same issue occurred again (no power).

   • Case closed without confirmation.

2. June 30, 2025

   • Case ID: Edited

   • Replacement monitor received, but still no power.

   • Case closed without confirmation.

3. September 1, 2025

   • Case ID: Edited

   • This time, display came on, but vertical line issues persist.

   • Again, the case was closed without my confirmation.

---

Request:

This issue has now been ongoing for over 2.5 months, with four separate cases raised and closed prematurely. The monitor problem has never been fully resolved, and it is impacting our operations at the plant.

I kindly request:

• A permanent and proper resolution to this issue.

• A replacement monitor that is tested and confirmed to be working properly.

• Ensure that the case is not closed without confirmation from my side going forward.

Please treat this as an urgent escalation, as we are a 24/7 production unit and such equipment issues cause operational delays.

Looking forward to your prompt response and resolution.

Monitor Details :

Monitor Model :HP P22vb G5 FHD Monitor

Product8L1L6A7

Last received  Serial no :Edited