Usb 3.0 in the front panel not working

[wirewiel]

I've changed the case but the usb ports aren't working. I made sure I connected the cables,downloaded bios update but nothing seems work

[Echo_Lake]

@wirewiel

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand, USB 3.0 port does not work, 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• When was the last time it has worked without issues?
• Have you tried a different USB device?
• Have you checked the device getting recognised in Device Manager?
• Do you get any pop up when the device is connected to USB 3.0?

Let's try these steps to resolve the issue: 

Run USB Port test: 

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. The Component Tests menu displays.

5. USB Port Test - This interactive test requires a connected external USB device, like a mouse, keyboard, or USB flash drive. (This test is currently not available in the Windows version of the hardware diagnostics.)

   Before running the test, make sure there are no USB devices connected to the port you want to test.

   To start the test, click USB Port, click Run once, and then connect a USB device to the port you want to test.

Uninstall USB 3.0 driver: 

1. In Windows, search for and open Device Manager.

2. Locate the USB 3.0 Root Hubs under Universal Serial Bus Controllers.

3. Right click and uninstall the driver.

4. Restart your PC.

Keep me posted,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[wirewiel]

I already tried to do an usb test but it failed...

I connected the old case and the usbs are working so i assumed the problem was the case

[Echo_Lake]

@wirewiel

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and verified the USB functionality with another case, this sounds like hardware related issue. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage