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- HP Community
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- Using external RAM with HP Envy

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04-30-2024 11:54 AM
I have an HP envy with only 32 RAM, and with my recording software, it shuts down or stalls frequently which I think means not enough RAM. The HP envy RAM cannot be upgraded, which I found out after being told by HP Tech service that it could. So my only alternative is an external RAM unit that plugs in via usb. Does anyone know if this is compatible, and will work?
05-02-2024 01:07 PM
Hi @bill125,
Welcome to the HP Support Community
I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.
To assist better:
- May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.