Victus 5L

[VICTUS15L]

Good morning.

I have an HP Victus 15L and the BIOS is for a 2024 AMD Ryzen 5 5600G processor, and the speakers aren't working. I checked and it says the audio drivers are installed and working fine, but I can't hear anything. I use an external speaker for my classes and music. If anyone could help me, I'd be incredibly grateful. I have Windows 11 installed.

[Max3Aj]

@VICTUS15L, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Let's try to get your audio working again on your HP Victus 15L with a Ryzen 5 5600G and Windows 11. If the drivers appear to be installed and working fine but there's still no sound from your external speakers, here’s a step-by-step checklist to troubleshoot:

Check Playback Device Settings

1. Right-click the 🔊 sound icon in the taskbar.
2. Select "Sound settings" or "Open Sound settings".
3. Under “Output”, make sure your external speaker (e.g., Realtek/High Definition Audio Device/Your speaker name) is selected.
4. Click “Test” – do you hear anything?

Try Plugging/Replugging the External Speaker

1. Remove the speaker plug (usually 3.5mm or USB) and plug it back in.
2. Try a different audio port, if available.
3. If it’s a USB speaker, try a different USB port.

Run the Windows Audio Troubleshooter

1. Go to Settings > System > Troubleshoot > Other troubleshooters.
2. Click “Run” next to Playing Audio.
3. Follow the on-screen steps and select the correct output device.

Reinstall Audio Drivers

Even if they seem installed, they could be glitched:

1. Press Win + X > Device Manager.
2. Expand "Sound, video and game controllers".
3. Right-click your audio device (e.g., Realtek, AMD Audio, etc.) > Uninstall device.
4. Check the box for “Delete the driver software for this device”, then click Uninstall.
5. Restart your PC — Windows will attempt to reinstall the audio drivers automatically.
6. If it doesn’t, you can download them from HP:
   • Go to the HP Support page > Enter your Victus 15L model number > Download the latest audio driver under Driver-Audio.

Check BIOS & Chipset

Sometimes, especially after BIOS updates, sound issues can happen:

1. Make sure the BIOS version is the latest from HP support site.
2. Also update the AMD chipset drivers, especially since your processor is a Ryzen APU — chipset drivers can impact audio performance.

Test with Other Devices

1. Try your external speaker on another laptop or phone. If it doesn’t work there either, the speaker might be faulty.
2. Try headphones or a different speaker on your Victus 15L — do they work?

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support