• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-10-2023 02:46 PM

HP Recommended
Product: HP ENVY Desktop PC TE02-0000i (3Y3Q7AV)

Hi I have an HP Envy Desktop PC TE02-0000i(3Y3Q7AV). I use it to run XPlane but it keeps on crashing quoting Vulkan error.  I then downloaded techpowerup gpu-z and it says that Vulkan is not supported.  Direct x diagnostic tool also says that Vulcan is not supported.  I have the latest NIVIDIA driver.  But I can I make Vulkan supportable on my PC?   Recently I have the RAM upgraded to 32GB already.  

 

Much appreciated for any advice from the community.   Thanks.

1 REPLY 1

‎07-10-2023 04:32 PM

HP Recommended

Try these drivers for your nvidia card

https://developer.nvidia.com/vulkan-driver

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.