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HP Recommended
HP All-In-One 24
Microsoft Windows 11

I have an all-in-one from HP that is out of warranty now but is experiencing the following BSOD crash intermittently. There's no pattern to this. I've tried reinstalling any drivers I can think of to resolve the issue to no avail. I was hoping someone can chime in on this minidump file to help determine what might be causing it and what needs to be replaced:

 


Microsoft (R) Windows Debugger Version 10.0.25200.1003 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\032923-9468-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 22621 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Machine Name:
Kernel base = 0xfffff805`4d200000 PsLoadedModuleList = 0xfffff805`4de13430
Debug session time: Wed Mar 29 08:14:39.139 2023 (UTC - 5:00)
System Uptime: 0 days 0:24:20.225
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
..................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff805`4d629400 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffdd06`93b026a0=0000000000000124
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
nt!_WHEA_ERROR_RECORD structure that describes the error condition. Try !errrec Address of the nt!_WHEA_ERROR_RECORD structure to get more details.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: ffffcb89dec69028, Address of the nt!_WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 2500

Key : Analysis.DebugAnalysisManager
Value: Create

Key : Analysis.Elapsed.mSec
Value: 5763

Key : Analysis.IO.Other.Mb
Value: 0

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 1

Key : Analysis.Init.CPU.mSec
Value: 234

Key : Analysis.Init.Elapsed.mSec
Value: 29893

Key : Analysis.Memory.CommitPeak.Mb
Value: 105

Key : Bugcheck.Code.DumpHeader
Value: 0x124

Key : Bugcheck.Code.Register
Value: 0x124

Key : WER.OS.Branch
Value: ni_release

Key : WER.OS.Timestamp
Value: 2022-05-06T12:50:00Z

Key : WER.OS.Version
Value: 10.0.22621.1


FILE_IN_CAB: 032923-9468-01.dmp

TAG_NOT_DEFINED_202b: *** Unknown TAG in analysis list 202b


BUGCHECK_CODE: 124

BUGCHECK_P1: 4

BUGCHECK_P2: ffffcb89dec69028

BUGCHECK_P3: 0

BUGCHECK_P4: 0

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

STACK_TEXT:
ffffdd06`93b02698 fffff805`4d6f403b : 00000000`00000124 00000000`00000004 ffffcb89`dec69028 00000000`00000000 : nt!KeBugCheckEx
ffffdd06`93b026a0 fffff805`49dc10c0 : 00000000`00000000 ffffdd06`93b02779 ffffcb89`dec69028 ffffcb89`bf15f534 : nt!HalBugCheckSystem+0xeb
ffffdd06`93b026e0 fffff805`4d7fe20f : 00000000`00000000 ffffdd06`93b02779 ffffcb89`dec69028 ffffcb89`bf15f534 : PSHED!PshedBugCheckSystem+0x10
ffffdd06`93b02710 fffff805`4fcb9461 : ffffdd06`93b02840 ffffdd06`93b02840 ffffcb89`bf15f0d0 ffffffff`fffdb610 : nt!WheaReportHwError+0x38f
ffffdd06`93b027e0 fffff805`4fcb9513 : fffff805`4fccd680 fffff805`4fccd680 ffffdd06`93b02a00 ffffcb89`bc4cac50 : pci!ExpressPcProcessWorkQueueItem+0x301
ffffdd06`93b028d0 fffff805`4d418985 : ffffcb89`d53f65c0 ffffcb89`00000000 ffffcb89`00000000 fffff805`00000000 : pci!ExpressPcWorkQueueWorkerRoutine+0x23
ffffdd06`93b02900 fffff805`4d40f5b7 : ffffcb89`d53f65c0 00000000`00000398 ffffcb89`d53f65c0 fffff805`4d418830 : nt!ExpWorkerThread+0x155
ffffdd06`93b02af0 fffff805`4d62e364 : ffff8f81`23357180 ffffcb89`d53f65c0 fffff805`4d40f560 0000f4bf`0000441f : nt!PspSystemThreadStartup+0x57
ffffdd06`93b02b40 00000000`00000000 : ffffdd06`93b03000 ffffdd06`93afc000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34


MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .cxr; .ecxr ; kb

FAILURE_BUCKET_ID: 0x124_4_GenuineIntel_PCIEXPRESS_IMAGE_GenuineIntel.sys

OS_VERSION: 10.0.22621.1

BUILDLAB_STR: ni_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {86de56cb-73bd-c31e-f30a-eb70c68320b0}

Followup: MachineOwner
---------

 

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