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HP Recommended

Although the one answer to this question was full of condescending sarcasm it did not provide instructions on what to do. Not all of us know all the terminology and not all of us are techie 

some of us are looking to increase our knowledge  and fix our computer issues. Can anyone tell me how to know what hard drive to buy to replace it with? Also I DO have important stuff in my co

outer so how can I transfer it or save it?

thank you in advance for any real help

1 REPLY 1
HP Recommended

Hi:

 

In order for anyone to provide any help to you, the first thing we need to know is the full model number or product number of your PC.

 

The product number can be found on the same label as the serial number.

 

Please do not post the serial number.

 

As far as recovering files...If you can still get into Windows, back up any files you need to save onto a portable hard drive as soon as possible.

 

If you can't, most likely the files will be unrecoverable.

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