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‎09-30-2019 01:12 PM

HP Recommended
Product: HP SSD EX900 M.2 500GB
Operating System: Microsoft Windows 10 (64-bit)

Purchased the SSD about 5 or 6 months ago.  2 weeks ago it flaked out on me and it will not boot nor is it recognized by my system.  How do I use the warranty? 

1 person had the same question
1 REPLY 1

‎09-30-2019 05:57 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Sorry to hear this drive has failed.

 

Did you register the product with HP after purchase?

 

Try this (Link) to see if you can get warranty service. You have to be in the warranty period to get help from HP.

 

Let me know if this fails.

 

I will request assistance form HP Moderators.

 

Regards

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