Warranty by HP and Seller while purchasing new product

[Payaljanwani]

We have purchased HP laptop from Amazon on 01-May-2020. As per documents received from Seller, Laptop have a warranty period of one year from Seller. However, on verification of Serial Number on HP Website, we find that laptop’s warranty is ending on 28-June-2020 (i.e. after 2 months).  

Please advise on following :

• Why we are given different warranties by seller (for 1 year) and HP (for 2 months)
• We are given option to renew laptop warranty with Seller and HP. Who shall we choose for renewal?

[Dragon-Fur]

@Payaljanwani 

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@Payaljanwani wrote:

We have purchased HP laptop from Amazon on 01-May-2020. As per documents received from Seller, Laptop have a warranty period of one year from Seller. However, on verification of Serial Number on HP Website, we find that laptop’s warranty is ending on 28-June-2020 (i.e. after 2 months).  

Please advise on following :

• Why we are given different warranties by seller (for 1 year) and HP (for 2 months)
• We are given option to renew laptop warranty with Seller and HP. Who shall we choose for renewal?

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The computer probably sat on the shelf for a while before it was sold.

The Warranty from HP can be adjusted by HP.

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag

• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

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Basic Hardware Warranty (that comes with the computer from HP) covers certain hardware issues as defined in the standard contract.

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Worldwide Limited Warranty and Technical Support
• HP - Global Warranty and FAQs

Depending on the product, HP offers HP Care Pack Contracts - these are generally worth checking since the coverage might differ substantially from the free "comes with computer" warranty.

Care Pack - Optional Coverage Plans

Enter your product number in the form to view available Warranty plans for your device

• Care Pack Central
• Care Pack Services Definitions
• Care Pack Overview (Scroll down > view / find phone contact number)
• HP Consumer Services (Care Pack and Service Purchase Information)

Various Regions

• South East Pacific - Care Pack Services
• Middle East - Protect your investment with an HP Care Pack
• UK - HP Care Pack services for HP Products
• Canada - Care Pack for PC and Print

Reminder: 

1. Always verify phone numbers in the HP website information.
2. Not your region?  Scroll to the bottom of the page and click Flag > change to your region

And / Or - for "after warranty" service

HP SMARTFRIEND SERVICES

• HP Out-of-Warranty Support – Purchase Options

You have to decide for the question of which warranty service to use / extend / purchase.

We cannot make that kind of decision for you.

Reference and Resources – Places to find help, solve problems, and learn about your Device

Device Homepage

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

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