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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V8AV)

My camera isn't working. It has been on and off 98% of the time it doesn't work. My laptop doesn't recognize there is a camera. I tried all of HP's suggestions from Virtual Chat and before that, I got connected with the Microsoft team, but nothing helped.

 

Troubleshoot Camera App error code 0xA00F4244

 

Please help. Thank you.

2 REPLIES 2
HP Recommended

Have you tried installing the HP Truevision camera driver from the Windows Update catalog?

You can try them all. If a driver is not compatible with your webcam, it simply will not install.

 

https://www.catalog.update.microsoft.com/Search.aspx?q=hp%20truevision

and

https://www.catalog.update.microsoft.com/Search.aspx?q=hp%20truevision%20hd

 

 

 

 



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HP Recommended

Just tried that. My camera doesn't seem compatible for some odd reason. 😞

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