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‎12-30-2017 10:03 PM

HP Recommended
Product: HP Pavililion Desktop
Operating System: Microsoft Windows 10 (32-bit)

Screenshot_34.pngScreenshot_31.png

 

 

Hi! Today I ran into the issue, I bought the graphics card shown above and tried to put it into my computer, only to find that I couldnt properly place it in because the plug to the motherboard was preventing the card to fully instert. Is there any (preferebly cheaper) card I can put in this computer??

1 person had the same question
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‎12-31-2017 03:18 PM

HP Recommended

I'm not up to date on graphics cards at all, so I would lean towards something with similar specs and power requirements that physically is much different than the one that wouldn't fit properly.  Or just step it down a notch to find one that fits.  At this point, finding one that fits seems to be the issue vs specs.

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9 REPLIES 9

‎12-30-2017 11:27 PM

HP Recommended

Inevitably, this is just one of those things you really can't plan for unless you know your motherboard to the T as well as the card you wish to purchase--something that is next to impossible.

 

So this is one of those fundamental incompatibilities that inevitably happen in computers.  My advice would be to try the 2nd choice card you were planning to purchase and return this one.

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‎12-31-2017 11:47 AM

HP Recommended

See, that would be the option I would go with if Fry's Electronics didnt deem the Card "Nonreturnable". Not to mention the the second one looks as if it would be too long to fit.

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‎12-31-2017 02:36 PM

HP Recommended

Why did they deem it nonreturnable?  You should have the original packaging and everything. :Surprise:

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‎12-31-2017 02:45 PM

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@SamirD,

Fry's has a different return policy for instore and mail-order.

In store purchase is 0% return.  Mail order is returnable, see policy.

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‎12-31-2017 02:57 PM

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We have a Frys locally, and from what I've seen in-store as well as the policy you linked to, there's no real problem getting a refund credit within 30 days.  And from my experience, most places will even give you a credit after 30 days, which is really what the OP needs to just get a replacement card.

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‎12-31-2017 02:59 PM

HP Recommended

@SamirD,

What single slot card would you recommend?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎12-31-2017 03:18 PM

HP Recommended

I'm not up to date on graphics cards at all, so I would lean towards something with similar specs and power requirements that physically is much different than the one that wouldn't fit properly.  Or just step it down a notch to find one that fits.  At this point, finding one that fits seems to be the issue vs specs.

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‎01-04-2018 06:49 AM

HP Recommended

Yeah, thats what my geeky friends are telling me that I need to do. Welp, time for a little trial and error then. Thanks everyone for the help!

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‎01-04-2018 08:39 AM

HP Recommended

Sounds good.  I think you've got a good consensus on what to do.  Good luck and definitely let us know how it goes!

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