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‎09-12-2023 02:47 PM - last edited on ‎09-12-2023 06:31 PM by Retired

HP Recommended

What does this message mean on an HP desktop computer when running hardware diagnostics? Can it be fixed?

Failure ID: UBQ06K-8T6BPX-9XPGRF-60QD03

Product ID: Z5M38AA#ABA

 

HP ENVY Desktop - 750-514

Product

Z5M38AA

Serial

[personal info removed]

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-17-2023 05:12 PM

HP Recommended

@professor01,

 

Welcome to our HP Community Forum!

 

Unfortunately the HP failure ID code lookup links don't work:

 

NonSequitur777_0-1694991778806.png

 

But chances are, unfortunately, that your failure code most likely refers to a "Hard Disk 1 Quick Test Failure" or something like that.

 

Meaning, back up your drive data if you can at your earliest convenience, and replace your primary (boot) drive.

 

Kind Regards,

 

NonSequitur777


View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎09-16-2023 11:39 PM

HP Recommended

Hi @professor01,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎09-17-2023 05:12 PM

HP Recommended

@professor01,

 

Welcome to our HP Community Forum!

 

Unfortunately the HP failure ID code lookup links don't work:

 

NonSequitur777_0-1694991778806.png

 

But chances are, unfortunately, that your failure code most likely refers to a "Hard Disk 1 Quick Test Failure" or something like that.

 

Meaning, back up your drive data if you can at your earliest convenience, and replace your primary (boot) drive.

 

Kind Regards,

 

NonSequitur777


1 person found this reply helpful
Was this reply helpful? Yes No
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