• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-28-2023 03:56 PM

HP Recommended

@SL58,

 

Any time!

 

Kind Regards,

 

NonSequitur777


Was this reply helpful? Yes No

‎07-01-2023 02:55 PM - edited ‎07-01-2023 02:57 PM

HP Recommended

@ NonSequitur777

Hello !

No go on the new ram sticks. The tower runs but I'm getting a blank screen. Even the monitor awakes from sleep

when the tower is powered up, just no image.  I tried powering up several times, no dice.

I tried cleaning the slots & the contacts on the sticks. Tried reseating several

times but no luck. I used the same slots that the original two 2gb sticks came out of. Maybe try the other 2 slots ?

I don't think either both or 1 of the sticks is bad but you never know. They're dated 10/2017.

Do they need to be configured to my tower by pulling the cmos then holding the power button down for a bit 

then putting the battery back ?  Just a thought. 

Finally I started getting tired so I put the original sticks back in & everything fired right up.

Later I could try testing 1 stick @ a time but I'm not exactly sure how to do it. ( Does just the tower have to power on

& stay on saying the stick is ok ?

Please get back to me when you can & I'll be looking foward to your reply.

 

Kind regards,

SL58

Was this reply helpful? Yes No

‎07-01-2023 03:19 PM

HP Recommended

@SL58,

 

Not to be a party pooper as Schwarzeneggar once said, but to be honest, you should consider returning the 2 x 8GB RAM sticks and go for 4 x 4GB.  This is a pain -trust me, been there, done that, but that is what I would do.

 

Kind Regards,

 

NonSequitur777


Was this reply helpful? Yes No

‎07-01-2023 03:35 PM

HP Recommended

@NonSequitur777

 

But being the cpu is just dual-channel, only 2 sticks would work, correct ?

What about going with less RAM (8gb) & getting two 4gb sticks ?

Was this reply helpful? Yes No

‎07-01-2023 06:55 PM

HP Recommended

@SL58,

 

Well, not necessarily: why would HP build this motherboard with four RAM slots if you can't utilize all four of them?

 

Couldn't find any definitive answers to your question, I would do what you suggested: get two 4GB sticks and start from there.

 

Kind Regards,

 

NonSequitur777


Was this reply helpful? Yes No

‎07-02-2023 07:40 AM

HP Recommended

@ NonSequitur777

I thought MSI built the motherboard. Could HP have altered it ?

Btw, I'm taking my time w/this as there's no need to rush & I can learn a few things.

Thanks for hanging in there with me !

 

SL58

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.