What makes the power cable burn, in HP Desktop Model 110-410ni

[Mntamboshe]

Good day, I am from south africa am using an HP desktop computer Model (110-410ni) Product number: K2D11EA#ACQ . The original power cable (Part no. 724264-001) burned, and the other 2 we bought worked for 2 hour. What seem to be the problem with the cables, what can we do to fix this problem?

 

[DavidSMP · Accepted solution]

Hi @Mntamboshe,

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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