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HP Recommended
HP ENVY All-in-One - 24-n014 (Touch)

I want to buy a new wireless mouse from HP but I can't figure out how to get them to communicate with me. I keep running into communication dead ends because my HP ENVY All-in-One 24-n014 (Touch) is out of warranty. I don't have a warranty issue. I simply want to know the correct replacement wireless mouse I should buy to replace the original now failing six year old wireless mouse that came with my six year old HP ENVY All-in-One 24-n014 (Touch). The original mouse has no dongle on the mouse or on the PC. Can I buy one just like the dongle-less one that came with my PC that will work? All the replacements I see require dongles. 

1 ACCEPTED SOLUTION

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HP Recommended

@badmouse,

 

Looking through your laptop's specs I found this:

 

NonSequitur777_0-1658244611005.png

 

Assuming your Bluetooth still works -I'm sure it does, simply buy a Bluetooth enabled mouse and pair.  This Bluetooth mouse replacement solution in my opinion would be easiest.

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


View solution in original post

2 REPLIES 2
HP Recommended

@badmouse,

 

Welcome to our HP User Forum!

 

Unfortunately, HP doesn't sell them or even provide a part number for your wireless mouse: https://partsurfer.hp.com/partsurfer?searchtext=Z4Z38UA.

 

Same thing elsewhere, like here: https://www.laptopinventory.com/Laptop_Model.php/HP/Spectre%20X360/15-BL112DX: no HP Spectre x360 - 15-bl112dx (Z4Z38UA) specific mouse.

 

Looks like you may have to consider buying a wireless mouse + dongle...

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


HP Recommended

@badmouse,

 

Looking through your laptop's specs I found this:

 

NonSequitur777_0-1658244611005.png

 

Assuming your Bluetooth still works -I'm sure it does, simply buy a Bluetooth enabled mouse and pair.  This Bluetooth mouse replacement solution in my opinion would be easiest.

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


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