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HP Recommended

Hi! I lost my charger on a trip rescently and don't know what type of charger I have to be looking for now. 45 or 60? Thanks!

Model: HP envy x360 13-ay

2 REPLIES 2
HP Recommended

Hello

[start]This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More

 

if one of this @Alsexov 

https://support.hp.com/us-en/product/hp-envy-13-ay1000-x360-convertible-pc/2100744992/product-info

hp seems to give the wrong manual

 Maintenance and Service Guide

but if search for exemple with product number 4Y7J1PA

HP ENVY 13-ay1000 x360 Convertible PC (3T487AV)

L24008-001
A/C Adapter - 65W, nPFC SLIM, 4.5mm, 1.8M

https://partsurfer.hp.com/partsurfer?searchtext=%20%204Y7J1PA

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

@Alsexov 

 

What is your Envy x360 13-ay1xxx ?

 

  1. 65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5 mm) # 913691-850
  2. 65 W AC adapter (non-PFC, 4.5 mm, non slim, 1.8-m) for use in all countries and regions except Latin America # L24008-001
  3. 65 W AC adapter (non-PFC, 4.5 mm, non slim, 1.8-m) for use only in Latin America # L32925-001

You are in Germany that means most likely you need part 1 or 2 above. To be sure, we need to know what is your Envy x360 13-ay1xxx ?          Please use the following way to find out

 

             How to Find Your HP Laptop Model Number

 

Regards.

BH
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