White dots and lines on screen

[sassigrassi]

I guess it’s some dead pixels. I bought this new laptop few weeks ago. It stays on my desk, I haven’t cleaned it yet in any way. There’s no way I damaged my screen myself. I have warranty. What’s next for me? 

[Nal_NR]

Hi @sassigrassi,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To provide you with an accurate solution, I'll need a few more details:

Did you try with an alternate monitor?

Have you checked if the issue persists even in the Bios screen?

Have you tried to update the drivers?

Perform a hard reset

If your computer suddenly fails to boot properly, perform a hard reset (power reset).

For detailed instructions on resetting your computer, see HP PCs - How to Power Reset Your Computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.
• NOTE:
• If an error message is displayed, see Troubleshooting Error Messages on a Black Screen During Startup or Boot.
• Otherwise, continue with the troubleshooting procedures in this document.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[erico]

Is that a black screen or are those scratches or artifacts ?