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‎06-17-2020 04:38 PM

HP Recommended

I have 3 business and 1 home&businss computers, each with the HP Support Assistant software. If I check for important action needed (near the ? on my desktop bottom right) I will see for another one of my computers BA4 that I have 20 updates. But, when I check BA4 itself there are no updates. If I check my BA1 from the BA4 computer, it shows 4 updates. But, when I get on the BA1 computer there are no updates through the HP Support Assistant. 

Can anyone shine some light on this? It's driving me crazy.

Thanks.

1 REPLY 1

‎06-21-2020 04:55 AM

HP Recommended

@Barrio,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

I look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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