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‎03-25-2024 10:48 AM

HP Recommended
Operating System: Microsoft Windows 11

This has been happening for a very long time now and I want to know Why my HP desktop when it needs to be Updated it freezes and I can't even be on Microsoft Edge browsing!   Any Ideals Why?

3 REPLIES 3

‎03-25-2024 11:43 AM

HP Recommended

If the system freezes and needs to be rebooted there is a real problem
Have you run diagnostics?
Tap the ESC key after powering on to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

 

Do the updates complete?  If it freezes or slows down terribly and then recovers after the update installs you might not have enough memory or need to schedule the install for when it is not being used.

 

You might want to bring up the event viewer and look for timeouts and anything related to download failure.

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‎03-26-2024 09:11 AM

HP Recommended

BeemerBiker- That's just it I cannot  Run Diagnostics!  I even logged on my HP account and every time it Cancels. But I will try the ESC button after powering on and see if that works !  I will keep you posted. Also everything that gets updated installs. I just don't understand why it won't let me Browse on websites while its Updating!

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‎03-26-2024 09:13 AM

HP Recommended

When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.


When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.


The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook or desktop PC


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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