cancel
Showing results for 
Search instead for 
Did you mean: 
sm1thy
New member
2 0 0 0
Message 1 of 4
142
Flag Post
HP Recommended

Why is my VGA output from the Menlo motherboard blocked and says "do not remove"

HP PAV 590-P0207A

I checked the specs for this pc and it says I have the sunflower motherboard, however I looked at the number of USB outputs and VGA/HDMI etc and discovered it was a Menlo motherboard. On the menlo motherboard there is a VGA output slot but it is covered with over with something that is screwed on and says 'do not remove' I need the VGA output, is it safe to remove this and see why it says this? It can be taken off with screwdriver.

3 REPLIES 3
Level 17
Level 17
46,719 40,980 4,449 11,588
Message 2 of 4
131
Flag Post
HP Recommended

Why is my VGA output from the Menlo motherboard blocked and says "do not remove"

If the label says do not remove, there is a reason.

 

You really should take it as a warning or caution.

 

You can use the HDMI output or install a  low powered PCIe graphics card that has a VGA output if you really need a VGA output.




Post any other questions you have in your thread.
You can click on accept as solution if my post or reply was the information you needed to resolve your issue.
You can say thanks for my response by clicking on the blue thumbs up.
Reply
0 Kudos
Level 20
Level 20
110,404 100,581 15,710 24,150
Message 3 of 4
91
Flag Post
HP Recommended

Why is my VGA output from the Menlo motherboard blocked and says "do not remove"

Hi, @sm1thy 

 

The product specs for your PC indicate that it comes with a discrete video card (AMD Radeon™ RX 550 Graphics (2 GB GDDR5 dedicated)

 

https://support.hp.com/au-en/document/c06182064

 

The reason the VGA port has a cover on it is since there is a video card in the PCIe x16 slot, the onboard graphics adapter is automatically disabled, hence the cover over the VGA port.

 

HP doesn't want customers connecting a VGA cable to a port that isn't going to work, prompting a whole bunch of unnecessary phone calls to HP support with video not working issues.

 

You may as well leave the cover on there because the VGA port will remain inoperable unless you remove the discrete video card.

 

Level 17
Level 17
46,719 40,980 4,449 11,588
Message 4 of 4
73
Flag Post
HP Recommended

Why is my VGA output from the Menlo motherboard blocked and says "do not remove"

Thanks Paul.

 

@sm1thy 

That means that the PCIe x16 slot is in use and not available.




Post any other questions you have in your thread.
You can click on accept as solution if my post or reply was the information you needed to resolve your issue.
You can say thanks for my response by clicking on the blue thumbs up.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation