Why is my new HP All in one different?

[Eve99]

Hi, could someone please help. I just purchased an HP All-in-One PC 24-df1030na desktop computer, and what I actually received was an HP All-in-One PC 24-df1000i (1W762AV). I can't even find a manual for this, as no manual was in the box, and one doesn't come up for printing on the HP website.

Was I actually sent a reject, or something dodgy?

The specs as far as Ram and SSD size are all what I've ordered, but why have I not received the 24-df1030na?  Is there a huge difference between the two, is one older than the other, lower in price? I hope I'm not in a pickle. Please help. 

Thank you

Eve

[banhien · Accepted solution]

@Eve99 

HP All-in-One PC 24-df1000i (1W762AV) is a series of many machines, they may have same hardware but on different markets as you can see on the following list

            https://support.hp.com/us-en/product/hp-all-in-one-pc-24-df1000i/37920947/model/2100381699/product-i...

This is the new way HP groups similar machines to a new family, a lot more confusions. You can use System info to see what exactly is its System SKU. For example

                              

Regards.

[Eve99]

Hello Banhien!

Thanks so so much for answering this for me. I've been nervous this entire time, worrying if I've been sent the wrong order. After going through a great headache purchasing a refurbished computer, having to return it to the online company for a replacement, then having to return the replacement they sent me, (both were horrible inoperable computers) I really didn't want to get messed over again after deciding that it's best to bite the bullet and purchase a brand new computer from Curry's.  All these problems within a month has really made me frazzled.  

It would be great if the HP website made a note of the system model differences on their items page. And I did the exact checking that you've screen captured above, and whereas your system model number lists the entire code, mines in my computer just says HP All-in-One 24-df1xxx.  So that's really going to help me find the correct manual to print. Not. 

Can I be cheeky and ask you another question, please? Which manual is for my desktop HP 24-df1000i  ??  But there isn't one listed with number. 

Thanks so much

Eve 🙂

[itsmyname]

@Eve99 -- see: HP All-in-One PC 24-df1000i (1W762AV) Manuals | HP® Customer Support

for a list of manuals.