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- HP Community
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- Why is the returns service so bad?

Create an account on the HP Community to personalize your profile and ask a question
05-12-2025 02:45 AM
I bought a keyboard and arranged a return.
Keyboard has not been collected.
No phone number given to follow up, and email says "no reply".
How the do you contact HP ?
Anyone have a phone number?
05-13-2025 08:37 AM
Hi @UsernameJ,
Welcome to the HP support community.
Sorry to hear about the trouble you are facing with the return. Please do share the case no if you have in a private message to help you better.
Please help us with your HP unit serial number or the product number in a private message for further assistance.
Here is the link to find the product Serial number: - Click here
To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.
VikramTheGreat
HP Support