• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-13-2023 08:56 PM

HP Recommended
Product: OMEN by HP 40L Gaming Desktop PC GT21-0000a (3G5Z0AV)
Operating System: Microsoft Windows 11

Hi. We just received our Omen 40L. After using it just fine for 48 hours there was a software upgrade and now the wifi network or possibility to choose it won’t even show - just Ethernet does. Anyone can help please?

Category:
2 people had the same question
3 REPLIES 3

‎01-14-2023 06:27 AM

HP Recommended

Thank you. I seem to have solved it by resetting the PC.

Was this reply helpful? Yes No

‎01-16-2023 06:32 AM

HP Recommended

Hi! No, I did not. I thought wifi was not necessary for reset? Anyway when I did mine there was no prompt for wifi at any point. Hope you find a solution soon! Please let me know what you do, just in case this happens again!

Was this reply helpful? Yes No

‎01-31-2023 08:29 AM

HP Recommended

Hi @Francesca761,

 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing wifi issues after an upgrade on OMEN By HP 40L Gaming Desktop PC GT21-0000a (3G5Z0AV) with Windows 11 OS.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.