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‎02-10-2020 10:47 AM

HP Recommended
Product: TouchSmart 310

Desktop will not power up.  Replaced the power supply, button flashes three times, but computer will not start.

1 REPLY 1

‎02-10-2020 11:22 AM - edited ‎02-10-2020 11:36 AM

HP Recommended

@Dancingmaster,

Is this an exact HP power brick, or an after market item?

Hard reset:

When a hard reset becomes necessary, unplug any external power source. Press and hold the power button or "Start" button for 45 seconds to release any residual electrical charge stored in the machine's circuitry. Reconnect the external power supply. Press the power or "Start" button as you would normally to boot. When the Windows warning screen stating the Windows was not shut down normally appears, select the "Start Windows Normally" dialog.

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