Windows BDOS "Inaccessible boot device"

[MateiS]

Hi, I am recently having an issue with my device when launching fortnite, where it will freeze and the BDOS will appear with the stop code "Inaccessible boot device". This happened very suddenly and I do not remember making any downloads, updates or installations from when it was working to when it wasn't. I have contacted epic games and microsoft support and none of their solutions have worked. I am assuming at this point that it is a hardware issue and there is something wrong with either my motherboard or hard drive. I am hoping someone here can help me. Thank you

[Bill_To]

Greetings @MateiS 

Welcome to the HP Forum.

Well, you can check hardware as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

It is weird if the PC only has a problem (BSOD Inaccessible Boot Device) when you run Fortnite.

Some other operating system anomaly is happening if HP Diagnostics says all components are okay.

If Epic games and Microsoft can't help then I surely can't provide additional assistance other than checking the PC's hardware.

Your PC has an unusual problem.

Can your PC run other games or synthetic game benchmarks such as Heaven? 

Regards

[MateiS]

Hi,

Thank you for the response

I have done the tests you suggested and every one passed.

Every other game on my pc is working as well as the heaven benchmark, albeit at a very low frame rate

I did some research to see if other people are having this issue and found this reddit thread :  https://www.reddit.com/r/pchelp/comments/1k1iwty/my_pc_keeps_getting_this_when_i_try_to_load_up/

The other people having the same issue are also on hp devices and only having this issue when running fortnite. Very weird.

Im guessing I will just have to wait it out, and see if it is a hp device issue.

[Bill_To]

Greetings @MateiS 

My pleasure.

Check System Files:

Open an Admin command prompt as follows:

Open Search then enter "command prompt". Right-click on the search result.

Select "Run as Administrator".

Enter the following commands, one at a time. Wait for each command to complete before running the next command.

DISM.exe /Online /Cleanup-image /Restorehealth note: the PC must be connected to the network when using the DISM command.

Enter the next command to verify system files are okay.

sfc /scannow

Restart the PC. Try Fortnite again.

You could also then uninstall and reinstall Fortnite.

You could also do a W10 or a W11 in-place installation which can fix operating system file problems.

I would back up data on the system drive if you try an in-place upgrade.

W11 can do the in-place upgrade within the operating system. You would need a W10 .ISO to do the in-place upgrade on W10.

I recently did a W10 in-place install after moving a W10 system drive to a different MB. All: settings and installed software survived the W10 in-place install.

I would say Fortnite has a problem if you can't fix the problem by trying all of the above steps to fix the issue. I'm guessing Fortnite did work with your PC until recently. Something unexplainable recently happened to cause this problem.

I have never seen a boot device error when running a game. Games run within the operating system and don't need a boot device to run.

I could see a possible intermittent system drive problem (hardware) if you were seeing this error when the PC is doing other stuff besides playing Fortnite.

The only way, I know of, to eliminate a possible drive problem would be to replace the current system drive, Then see how things go when playing Fortnite using a new system drive.

Check (reseat) and replace the data and power cables before replacing the system drive if you have a SATA system drive. An NVME drive connects directly to the MB. Reseat the drive and try it again before replacing the NVME drive.

Regards

[MateiS]

Hey,

Thanks again for the support.

Whilst I am still having the same problem, I contacted epic support again and apparently they are aware that this is an issue many people are having and are trying to resolve it, although they are not sure when it will be fixed.

Anyways, I appreciate you for responding to my initial help message. Hopefully epic can resolve this problem soon.

🙂

[Bill_To]

Greetings @MateiS 

My pleasure.

I kind of thought Fortnite was the problem.

You can always use troubleshooting suggestions in my previous responses should your PC have a future stability problem.

Regards