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‎03-01-2017 11:28 AM

HP Recommended
Product: Pavilion (05-103na
Operating System: Microsoft Windows 10 (64-bit)
A couple of days ago HP Assitant identifed that my AND graphics drivers were out of date and I set off the process to update them. Once the driver had been installed the desktop screen started flashing and it turns out that Explorer is restrating every second or 2. I can't access Settings or do any diagnostics because thee is t time to type anything before Explorer restarts. I have tried to rollback to the restore point created at the time of the update but it fails. Any assistance gratefully received
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-02-2017 12:25 PM

HP Recommended

@SaulF,

That is why I said F11.  You can re-fresh the OS without harm to the data files.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

View solution in original post

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10 REPLIES 10

‎03-01-2017 11:28 AM

HP Recommended
Sorry typo for the product name - it's a Pavilion 505-103na desktop.
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‎03-01-2017 12:13 PM - edited ‎03-01-2017 12:19 PM

HP Recommended

HP Pavilion Desktop - 550-103na (ENERGY STAR)

http://support.hp.com/gb-en/product/HP-Pavilion-550-100-Desktop-PC-series/8499648/model/11926383

 

PC Product Specifications

http://support.hp.com/gb-en/document/c05204237

 

Are you using the Windows 10 Anniversary Update?

http://support.hp.com/gb-en/product/HP-Pavilion-550-100-Desktop-PC-series/8499648/model/11926383/doc...

====

NOTE: If your computer shipped with Windows 10 pre-installed at the factory,

HP Recovery Manager will not work with the latest Windows 10 update (Anniversary Edition).
Specifically, HP Recovery Manager can not open file: X:\sources\Recovery\tools\HP\Rita-tool\

 

To resolve the issue, download and install the following HP software update:

For desktop computers, download HP Recovery Manager Update SP74124

http://ftp.hp.com/pub/softpaq/sp74001-74500/sp74124.exe

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‎03-01-2017 02:59 PM

HP Recommended
Thanks for this. As I bought the PC only about 7 weeks ago I suspect that it is running the Anniversary edition. Unfortunately, although it looks like Recovery Manager has installed, explorer is not stable enough to give me the time to find the programme and run it before resetting.
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‎03-01-2017 04:41 PM

HP Recommended

@SaulF,

Would access to safe mode help.  F11

http://support.hp.com/us-en/document/c03439317

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎03-01-2017 04:48 PM

HP Recommended
Ahah! Thanks. I'll have a play with that tomorrow.
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‎03-01-2017 05:00 PM

HP Recommended

@SaulF,

Good.  Please reply with results.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎03-01-2017 09:57 PM - edited ‎03-01-2017 10:00 PM

HP Recommended

"As I bought the PC only about 7 weeks ago I suspect that it is running the Anniversary edition."

I would not make that assumption.

 

How to find out which Build and Version of Windows 10 is currently installed.

https://www.howtogeek.com/236195/how-to-find-out-which-build-and-version-of-windows-10-you-have/

 

"Internet Explorer is not stable enough to give me the time to find the programme and run it before resetting."

 

1.)  Download patch file from another computer and Save to USB thumb drive.

2.)  Microsoft Edge browser have this same issue?

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‎03-01-2017 11:29 PM

HP Recommended
Windows explorer beatgr, not I.E.

I am not going to be able to determine which version I'm running.
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‎03-02-2017 12:25 PM

HP Recommended

@SaulF,

That is why I said F11.  You can re-fresh the OS without harm to the data files.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
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