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‎02-03-2021 05:28 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

it says windows hello no compatible cams found but it used to work a few months agoit says windows hello no compatible cams found but it used to work a few months agoit says here that i have ir camit says here that i have ir cam

1 person had the same question
5 REPLIES 5

‎02-03-2021 01:23 PM

HP Recommended

@MuhammadAli7 

 

What is your machine ? Does it have 3D/IR webcam ? If NOT, you can't use Windows Hello Facial Recognition.

 

Regards.

BH
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‎02-04-2021 04:28 AM

HP Recommended

it has a n IR webcam, but it says that windows hello can not find any compatible webcams for it..

 

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‎02-04-2021 04:31 AM

HP Recommended

my machine is an all in one desktop, here are the details:

24-r159c, I5-8400T

 

 

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‎03-09-2021 06:15 AM

HP Recommended

i managed to fix my windows hello webcam from the settings software, driver and others updates and there was another one that was for my windows hello.. my machine now works and there is no issues anymore.

thanks.

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‎03-09-2021 02:04 PM

HP Recommended

@MuhammadAli7 

 

Its good to know it works now. I did not get notifications from your post

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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