-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Windows says hard disk OK, HP diagnostics says it failed???

Create an account on the HP Community to personalize your profile and ask a question
04-26-2019 02:19 AM
When windows pushed out the latest 1809 update, it crashed my PC. The HP hardware check system (the HP-generated BSOD) reported back Hard Disk Error (3F1). I managed to restart the computer (which is strange in itself if hard disk has failed, and indeed it has been sitting on my desk running uninterrupted for the last 16 hours) and accessed the HP Hardware diagnostics tools from the HP website, and ran it. It reported back Hard Disk failed the Short Drive Self Test error message 60FDb9-78F9KK-X87R7G-60UN13, which when you click through it says this is a critical hard disk failure. HOWEVER, when I then ran windows scan disk it came back with no errors found, and when I run in command prompt wmic diskdrive get status it reports back status OK! What is going on, who to believe???
04-26-2019 04:03 AM
Thanks, but this doesn't solve my problem because I need to understand whether or not I need to replace the hard disk inside the PC. A secondary problem is that HP are no longer testing this PC - only 4 years old - for compatibility with windows updates, so even if I buy a new hard disk the same problem could happen again. But I am unwilling to accept that my PC, which has a better spec than many new PCs on the market today, is somehow redundant.
04-26-2019 04:12 AM
The Full HDD test reveals what?
If a manufacturer of the hardware that HP buys in, like the Graphics, stops updates/support then you may have to stay at W1803 level with your PC, which surely is better that W1507.
04-26-2019 05:36 AM
I ran chkdsk from the command prompt in windows recovery mode and it came back with 4 instances of
Attribute record (80, "") from file record segment 1D715 is corrupt
the file record segments were 1D715, 1E44B, 1E69D and 1E84F