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HP Recommended
Pavilion 500-319na
Microsoft Windows 10 (64-bit)

When windows pushed out the latest 1809 update, it crashed my PC.  The HP hardware check system (the HP-generated BSOD) reported back Hard Disk Error (3F1).  I managed to restart the computer (which is strange in itself if hard disk has failed, and indeed it has been sitting on my desk running uninterrupted for the last 16 hours) and accessed the HP Hardware diagnostics tools from the HP website, and ran it.  It reported back Hard Disk failed the Short Drive Self Test error message 60FDb9-78F9KK-X87R7G-60UN13, which when you click through it says this is a critical hard disk failure.  HOWEVER, when I then ran windows scan disk it came back with no errors found, and when I run in command prompt wmic diskdrive get status it reports back status OK!  What is going on, who to believe???  

5 REPLIES 5
HP Recommended

Hi

Hard Disk 1 Quick Test Failure  is what the HP is reporting.

So you should have Recovery Media, Backups and somewhere to source your HDD from to hand.

 

So whichever is correct or otherwise you are covered.

 

 

HP Recommended

Thanks, but this doesn't solve my problem because I need to understand whether or not I need to replace the hard disk inside the PC.  A secondary problem is that HP are no longer testing this PC - only 4 years old - for compatibility with windows updates, so even if I buy a new hard disk the same problem could happen again.  But I am unwilling to accept that my PC, which has a better spec than many new PCs on the market today, is somehow redundant.

HP Recommended

The Full HDD test reveals what?

 

If a manufacturer of the hardware that HP buys in, like the Graphics, stops updates/support then you may have to stay at W1803 level with your PC, which surely is better that W1507.

HP Recommended

I ran chkdsk from the command prompt in windows recovery mode and it came back with 4 instances of 

 

Attribute record (80, "") from file record segment 1D715 is corrupt

 

the file record segments were 1D715, 1E44B, 1E69D and 1E84F

HP Recommended

I am thinking now, if I roll back windows update to say 1803 or even 1709, then will this hard disk corruption disappear?  that is what I will do now.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.