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‎02-04-2020 09:04 AM

HP Recommended
Product: All In One 24-F0047C
Operating System: Microsoft Windows 10 (64-bit)

My wired mouse has recently stopped working.  At first it was erratic, and now it no longer works.  I've tried to change mice, with same resutls.  I've run the HP PC Hardware Diagnostics and because I can position the mouse in the box, it fails, but gives me no solution.  I've also run tests for malware and viruses, with zero results.  The scroll button works sometimes depending where I'm at.   Can you show me where in the HP Support section where I can download and reinstall the mouse drivers?  Thanks!

PS, thanks to the Touchscreen on this AIO, I'm able to communicate using my finger as the mouse.

1 REPLY 1

‎02-04-2020 03:46 PM - edited ‎02-04-2020 03:47 PM

HP Recommended

@oldschoolqb,

A very simple task, but you need to follow the instructions

https://www.howto-connect.com/uninstall-reinstall-mouse-drivers-windows-10/

Be sure to use the best mouse later.

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