• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎04-11-2022 03:52 PM

HP Recommended
Product: HP ENVY All-in-One - 32-a0012na
Operating System: Microsoft Windows 11

When I placed my phone on the wireless phone charger in the base it went orange for about 30 secs then started flashing orange and was not charging the phone. I just cleaned the base with my hand and although it did not look dusty or dirty the issue was resolved. I post this so that it might help someone else.

Category:
2 people had the same question
3 REPLIES 3

‎04-14-2022 12:06 AM

HP Recommended

@Doom-Wrinkler,

 

Please keep posting your findings.  You fit right in our Forum!

 

😁

 

Kind Regards,

 

NonSequitur777


Was this reply helpful? Yes No

‎04-14-2022 10:03 AM

HP Recommended

It has happened a couple of more times since, but changing the phone settings to disable fast wireless charging has so far stopped any further recurrence and it still charges at about 1% per minute. If it does re-occur I will try dismantling the base and cleaning the contacts as suggested elsewhere on the forum.

Was this reply helpful? Yes No

‎04-14-2022 10:07 AM

HP Recommended

Thanks NonSequitor, will do

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.