cancel
Showing results for 
Search instead for 
Did you mean: 
angzee
New member
2 1 0 0
Message 1 of 3
194
Flag Post

Wireless Keyboard & Mouse that comes with All in One 24

HP Recommended
All in One 24
Microsoft Windows 10 (32-bit)

I can not get the wireless keyboard or mouse that came with my brand new (delivered yesterday) All in One 24 Desktop to work.  Neither item came with a Bluetooth device.  On the site it says that some computers come with the device built in.  But, I don't see anything that looks like one.  There were basically no instructions on how to make the keyboard or mouse work, just pictures on the cardboard box.  I got so frustrated that I gave up and just attached the wired keyboard and mouse from my old computer.  I hope that someone can help me. 

2 REPLIES 2
old_geekster
Level 16
Level 16
24,975 24,626 2,874 10,646
Message 2 of 3
Flag Post
HP Recommended

@angzee , welcome to the forum.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
0 Kudos
angzee
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thank you for answering me.  I feel dumb, but after re-examining the boxes, I finally found the blue tooth device for them.  It was in this tiny box on it's own. 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation