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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Wireless Keyboard & Mouse that comes with All in One 24

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08-20-2020 11:33 AM
I can not get the wireless keyboard or mouse that came with my brand new (delivered yesterday) All in One 24 Desktop to work. Neither item came with a Bluetooth device. On the site it says that some computers come with the device built in. But, I don't see anything that looks like one. There were basically no instructions on how to make the keyboard or mouse work, just pictures on the cardboard box. I got so frustrated that I gave up and just attached the wired keyboard and mouse from my old computer. I hope that someone can help me.
08-20-2020 04:44 PM
@angzee , welcome to the forum.
What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!