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‎01-04-2023 10:02 PM

HP Recommended
Product: HP Pavilion All-in-One PC 27-d0000a IDS Base Model
Operating System: Microsoft Windows 11

The wireless mouse (PN 928514-001) that came with my all-in-one started having issues with the left click. It takes multiple attempts and pressing in just the right spot to get the left click to work. When you open it like you are going to replace the batteries you can see that the "button" is worn down. From my research I've found out that the dongle is internal so I basically have to remove the back panel to access. Since this was a kit (PN 928512-001) do I need to replace both keyboard and mouse (and dongle) or can I just replace the mouse? If I just replace the mouse does it have to be the same mouse to work with the internal dongle or can it be any mouse? I have no issue opening the back only if I have to but obviously prefer not to...you know easy is better lol

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1 REPLY 1

‎01-05-2023 08:03 AM

HP Recommended

Replace the mouse with a new wireless one.

Put the new dongle in one of the usb ports in the back of the AIO PC.

Continue to use the keyboard as before with the original dongle in situ.


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