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Wireless keyboard adding extra characters

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Hp touch smart 520 wireless keyboard

My keyboard worked fine all morning and around lunch started adding extra characters. For example f becomes 5f, k becomes =k , j becomes 6j, a becomes 'a and S takes me to a new screen. 

I have tried changing batteries, running the troubleshooting (said no problems), checking the keyboard settings, updated and uninstalled the keyboard driver, did a system restore to several days ago when everything was fine...nothing has fixed it. My onscreen keyboard works fine but that is not a practical solution and I work from home so I could really use a working keyboard.  Help!

HP Support Agent
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Message 2 of 2
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@Katmc101 Welcome to HP Community!


I understand that the Wireless keyboard adding extra characters.


Try updating the computer, this will install the latest updates -


Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.



Please update the BIOS.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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