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- Wireless keyboard adding extra characters

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10-16-2020 03:31 PM - edited 10-16-2020 03:34 PM
My keyboard worked fine all morning and around lunch started adding extra characters. For example f becomes 5f, k becomes =k , j becomes 6j, a becomes 'a and S takes me to a new screen.
I have tried changing batteries, running the troubleshooting (said no problems), checking the keyboard settings, updated and uninstalled the keyboard driver, did a system restore to several days ago when everything was fine...nothing has fixed it. My onscreen keyboard works fine but that is not a practical solution and I work from home so I could really use a working keyboard. Help!
10-19-2020 01:37 PM
@Katmc101 Welcome to HP Community!
I understand that the Wireless keyboard adding extra characters.
Try updating the computer, this will install the latest updates -
Step 1 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 Install updates using HP Support Assistant
- In the search box, type, and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Please update the BIOS.
Keep us posted,
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