-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Hardware and Upgrade Questions
- Wireless keyboard and mouse

Create an account on the HP Community to personalize your profile and ask a question
03-01-2024 09:32 AM - edited 03-01-2024 09:50 AM
When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.
When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue
Type in msinfo32 and press enter.
The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.
The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.
If you can't log into Windows, look on the bottom of your notebook for that information.
If you have a desktop look at the rear of your PC
Put fresh batteries in the keyboard & mouse and then pair them to your PC.
What is the installed operating system?
I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"