Wireless keyboard inserting 'new email' command randomly

[London-Run]

The keyboard seems to insert a 'new email' command in the middle of entering the text of an email. It seems to occur sometimes when I press 'n' on the keyboard (as if the control key was also being pressed - it is not). I bought a new keyboard, but the problem persists. It means that I often find myself thrown out of the email that I am typing before I have finished it. It is usually there when I close the new new email window.

[Dilip_18]

Hi@London-Run

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the Wireless keyboard. 

Your system’s keyboard may be opening random applications when any key is pressed on the keyboard if the keyboard drivers are outdated/incompatible and the correct driver isn’t installed. Moreover, different Ease of Access settings (like Sticky keys) may also cause the issue at hand.

The issue arises when a user presses a key on his keyboard to type but in place of typing, a random application is launched on the system.

I have a few recommendations 

Update the Windows and Device Drivers of Your System to the Latest Built

Run the Keyboard Troubleshooter

Disable Keyboard Settings in Ease of Access

Disable Fast Startup

Disable Windows Ink Workspace

Roll Back/Update/Reinstall the Keyboard Driver

Hope this helps! Keep me posted. 

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