Wireless keyboard not connecting

[ike21123]

Today my wireless keyboard has stopped connecting to the PC. It came with the Pavilion 'all in one' desktop PC. 

It worked fine last night, and computer had been on/standby overnight.

Wireless mouse still fine, so PC Bluetooth must be on and working. 

So I figure must be keyboard batteries. 

I've changed those 3 times now, each time the caps lock light comes on for around 10 seconds, but that's all. Keyboard still doesn't do anything on screen. 

There's no on/off switch on the keyboard. I don't think there was a USB receiver for it either - there's nothing been plugged into the desktop. It was just via Bluetooth.

The only other thing I considered is if a recent Avg security update and refresh, or similarly a Windows update, may have impacted the driver for keyboard?

But I don't know how to check, and it's challenging anyway without a working keyboard.

Is this a common issue? Is there a known solution? 

[Irwin6]

Hi @ike21123,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your bluetooth/wireless keyboard.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the PC and then connect it to the wall.

4) Power on the PC.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

-If the issue still persists, refer to the steps on this link to further troubleshoot.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support