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‎02-13-2023 09:49 AM

HP Recommended
Product: HP All-in-One PC 24-df1000i (1W761AV)
Operating System: Microsoft Windows 11

Hi I’m at BestBuy and they have an All-In-One that’s not detecting their wireless keyboard but the wireless mouse works fine. Any suggestions? 

Ive put new batteries in it and did windows update. 

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‎02-13-2023 10:45 AM

HP Recommended

That means that the keyboard is faulty and needs to be replaced.

 

The keyboard/mouse are usually a set with a dongle so a new wireless keyboard/mouse set is needed.

 



I am not an HP employee. I am a volunteer. The suggestions that I make to try to help others are my own.
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‎02-13-2023 11:28 AM

HP Recommended

Thank you 

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‎02-13-2023 11:37 AM

HP Recommended

You're welcome!

 

If it is a display model, who knows maybe you can get a discount on it.

 

You can use a USB wired keyboard/mouse or replace the set with the wireless/Bluetooth unit of your own choice.



I am not an HP employee. I am a volunteer. The suggestions that I make to try to help others are my own.
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