-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
Hi I’m at BestBuy and they have an All-In-One that’s not detecting their wireless keyboard but the wireless mouse works fine. Any suggestions?
Ive put new batteries in it and did windows update.
HP Recommended
That means that the keyboard is faulty and needs to be replaced.
The keyboard/mouse are usually a set with a dongle so a new wireless keyboard/mouse set is needed.
I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
2
0
0
HP Recommended
HP Recommended
You're welcome!
If it is a display model, who knows maybe you can get a discount on it.
You can use a USB wired keyboard/mouse or replace the set with the wireless/Bluetooth unit of your own choice.
I am a volunteer forum member. If my suggestion solved your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community