• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-28-2024 07:58 AM - last edited on ‎10-15-2024 05:49 AM by Retired

HP Recommended
Product: HP All-in-One Desktop PC 24-cr0000a (71U92AV)

Hello, I have an all in one pc, bought it in July 2024.

yesterday the wireless keyboard decided to stop working fully, I can type numbers but no letters. 
have tried searching for diagnostic help but no luck, can’t contact any hp support so thought I would ask here. 
I can’t open my pc because there is no way to enter my password now.

the batteries are new in the keyboard 

thank you for any help

Category:
1 REPLY 1

‎10-01-2024 03:21 AM

HP Recommended

Hi @Euginia,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Perform the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.