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HP All-in-One Desktop PC 24-cr0000a (71U92AV)

Hello, I have an all in one pc, bought it in July 2024.

yesterday the wireless keyboard decided to stop working fully, I can type numbers but no letters. 
have tried searching for diagnostic help but no luck, can’t contact any hp support so thought I would ask here. 
I can’t open my pc because there is no way to enter my password now.

the batteries are new in the keyboard 

thank you for any help

1 REPLY 1
HP Recommended

Hi @Euginia,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

Perform the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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