Wireless keyboard only typing numbers on pavilion 27 when input password

[HaidiLH]

Hi there. I got a new Pavilion 27 all-in-one. The wireless keyboard only can type numbers but not letters. I try to turn off the number lock, but not working. what problem of that, anyone can help, thank you.

[asmita6658]

@HaidiLH

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand the keyboard is only typing numbers. 

Appreciate you trying the steps. Don't worry, I'm here to help! To better assist you - Were you able to log in? If you weren't, try entering the password using the on-screen keyboard. The on-screen keyboard can be activated by clicking on the "Ease of Access" icon located at the bottom right corner of the screen. 

Once you are logged in, try these steps -

1) In Windows, search for and open Device Manager.
2) Double-click Keyboards.
3) Right click on the keyboard drivers and click on uninstall.
4) Restart the computer. 

If the issue still persists, test the keyboard -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Keyboard test. 

You may also refer to this document for further troubleshooting steps. 

Hope this helps!

Let me know how that goes.

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