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jm4321
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Message 1 of 2
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Wireless keyboard stopped working

HP Recommended
HP Pavilion All-in-One 24-k0xxx
Microsoft Windows 10 (64-bit)

We just purchased this computer in November 2020. Less than 2 months later (Jan 2021) the wireless keyboard that came with it stopped working. We have tried 3 different sets of batteries. When we first put in batteries, the light on the Caps Lock button turns on for a few seconds then turns off. There is no power switch anywhere on this keyboard and out of all our searching online 1 person stated that you have to hold down the caps lock to power on this specific HP keyboard - nothing happens when we hold down Caps Lock. The wireless mouse that came with the computer & keyboard is working perfectly fine and my understanding is that it uses the same wireless connection. 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@jm4321

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the keyboard and in order to fix this issue, As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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