Wireless keyboard

[nisenson]

I was given a HP Wireless Keyboard model KBRF57711 without a UBS receiving unit.

Does anyone know where I can get a replacement receiving unit that can be matched to this keyboard?

[Dvortex]

Hello, @nisenson - Hope you are well 🙂

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

Going through your post, I understand that you did not get the USB dongle for your wireless keyboard. I am afraid that this is not a replaceable part 😞

Both the mouse and USB receiver is hardcoded to talk only to each other. This has been done because, when used in large groups, could confuse each other. Hence one HP mouse / keyboard will only talk to one USB receiver.

I hope that answers your concern adequately. Let me know!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[nisenson]

HI, Thanks for responding to my question.

I understand the reason but it is sad that a perfectly good keyboard is now toast.

[Dvortex · Accepted solution]

Hello, @nisenson

Thanks for understanding!

Visit us again if you have any concerns!

Thank you again and may you have a wonderful day and even better tomorrow 🙂

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".

[Isschade]

I agree... I had a $1700 media computer and never used the keyboard.    I have always gotten HPs with the hopes that their technology would allow for problems such as this.    Buying a new keyboard just because the dongle is missing is sad.  

I was hoping for a UNIVERSAL dongle as I've seen them advertised on the internet but I am not sure how this would recognize my HP media center keyboard.   

Such a waste of money.    That's the problem in today's times.. too much "disposable" stuff and no one seems to care.