Wireless module not installed

[Jmt1990]

Hp envy 700-214 pc desktop with Microsoft

[A_Gayathri]

Hi @Jmt1990,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP Envy 700-214 PC Desktop might not have a wireless module installed, which means it cannot connect to Wi-Fi networks out of the box. Here's what you can do to resolve this issue:

1. Confirm Absence of Wireless Module

• Check Device Manager: Open Device Manager and look for a network adapter under the "Network adapters" section. If you don't see a wireless adapter listed, then it's likely not installed.

2. Install a Wireless Module

If the wireless module is indeed missing, you have two main options:

Option 1: USB Wi-Fi Adapter

• Ease of Use: This is the simplest solution. Just plug the USB Wi-Fi adapter into an available USB port, install the necessary drivers (if not automatically installed), and you'll be able to connect to Wi-Fi networks.
• Recommended Products: TP-Link, Netgear, and Linksys make reliable USB Wi-Fi adapters.

Option 2: Internal Wi-Fi Card

• Performance: Installing an internal Wi-Fi card can offer better performance compared to USB adapters.
• Steps to Install:
  1. Purchase a Compatible Card: Ensure you buy a card compatible with your PC's motherboard. Look for PCIe Wi-Fi cards.
  2. Open the Case: Power down the computer, unplug it, and open the side panel of the case.
  3. Locate PCIe Slot: Identify an available PCIe slot on the motherboard.
  4. Install the Card: Insert the Wi-Fi card into the PCIe slot and secure it with a screw.
  5. Connect Antennas: Attach the external antennas to the card (if provided).
  6. Close the Case and Power Up: Replace the side panel, plug in the computer, and power it on.
  7. Install Drivers: Install the drivers provided with the Wi-Fi card, or download the latest drivers from the manufacturer’s website.

3. Verify Installation

• Check Device Manager Again: After installation, the new wireless adapter should appear in Device Manager under "Network adapters."
• Connect to Wi-Fi: Use the network settings in Windows to connect to your desired Wi-Fi network.

Refer to this document: HP ENVY 700-214 Desktop PC User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Jmt1990]

Thanks! I'll try that. The message only shows up after my PC won't boot and I run a diagnostic.

[A_Gayathri]

HI @Jmt1990,

Thank you for your response. please let us know If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!